Stupid is as stupid does… Part II
I work in the IT field. I have a large batch of equipment that we leased for three years and now it has to be de-installed, erased, packed, and shipped back. I run out of bubble wrap in the office so I start a search for more. I remember that there is a “UPS Store” down the street. It is pouring rain, but they are the closest place to the office that may have bubble wrap for sale. Just to be safe, I call ahead to see. The conversation goes like this:
UPS: “Hello. UPS Store.”
ME: “Do y’all sell bubble-wrap?”
UPS: “Yeah.”
ME: “How much is it? What size?”
UPS: “Well, ummm… The small package is like $3.50 and then we have like big rolls. They are $29.. I mean $39.99.”
ME: “What size roll?”
UPS: “It’s like a foot by like 200 feet or something like that, um…”
ME: “Great. That’s just what I need. I’m on my way.”
UPS: “Ummm… okay.”
So I drive down in the pouring rain. Find a parking spot, run for the door. Make it inside. Place is empty. One little high-school drop-out looking kid at the counter.”
ME: “I just called about the bubble-wrap. I need the large roll we talked about.” (At this point I notice that there are two large rolls of the stuff mounted on the walls behind said employee.)
UPS: “Okay. Just a sec.” (He walks to the back. I see a man sitting at a desk in the back look around the wall at me and say something to the counter urchin.)
UPS: “Uhh.. We are out. But we have a truck coming and it should be here anytime today.”
ME: I just stand and stare. First at the kid, then the manager in the back, and then the two large rolls of bubble wrap on the wall. I start to ask questions, but then I realize that they obviously don’t want my business anyway. I mumble something about the reason I called ahead to make sure they had it and walk out the door.
:SIGH:
Filed under: General Blog | Tagged: idiot, service, stupid, UPS